At ShopApni, we are committed to maintaining transparency and fairness for all our customers, vendors, and guardians. This Refund Policy outlines the terms applicable to different categories of subscriptions and orders on our platform.

1. Milk Subscription

Customers may cancel their milk subscription at any time. Please note that cash refunds are not available for cancelled milk subscriptions. Any remaining wallet balance will continue to be valid and can be used to purchase any product listed on our website or mobile application. This ensures that customers retain full value of their wallet balance while enjoying flexibility in choosing other products.

2. Farmacy (Community Farming)

Farmacy subscriptions may also be cancelled by customers. However, no refunds are applicable for Farmacy subscriptions. This policy helps us maintain fairness and sustainability within the community farming ecosystem.

3. Local Vendors

Refund policies for local vendors may vary depending on the product and vendor terms. In the event that a customer cancels an order placed with a local vendor:

ShopApni will process the refund to the vendor after deducting ₹100 per order from the order value. This deduction covers basic operational and processing costs while ensuring vendors receive fair compensation. Customers are encouraged to review vendor‑specific policies before placing orders

4. General Guidelines

ShopApni strives to uphold honesty, transparency, and fairness across all transactions. Wallet balances remain flexible for future purchases, ensuring customers continue to benefit from the platform. Our support team is available to assist with any queries related to cancellations or refunds.